Experienced harassment by multiple superiors - Recensione dipendente - Contact Centre Agent presso British Airways

-Values, ethics and culture are talked about and written about in catch phrases but do not genuinely exist in my experience. I have seen them not existing tangibly for other employees too. -Culture of bullying and rudeness from a number of superiors towards those lower in company, particularly towards females. Often the bullying takes place in front of other superiors who ignore their duty to protect employees and so you see there are more than one against you and who's side they are on. -"Zero tolerance policy to bullying" is like many impressive value statements at BA: is not in my experience genuine at all. I have been let down by this company. -Formal complaint supposed to be take 2 weeks. Took weeks to start, had to chase it up, BA delayed everything at every single possible opportunity throughout. -High turnover of staff, especially newer staff. Because training is poor , IT system is flawed and management are of a poor standard. -Promotion of questionable people within questionable time spans. Clusters of superiors/people promoted who are connected to each other outside of work. In once instance someone became a supervisor 2 months and they were a direct family member or partner of another person in position of authority. -Culture of lower level employees complaining to one another about the superiors. -Employee flight benefits and standby flights and procedures are not good compared to several other airlines. -Arranging days off there are unacceptable delays in getting confirmation and staff are treated to a service standard well below what BA treats its customers. -The IT system is not the best and many things take too long to process for customers and it crashes. - Once you are in you will realise how badly managed this company is and is a very chaotic organisation. -Training was insufficient because it was not focused on the principal duties of the role. - Very big gaps of knowledge and skills in some supervisors and team leaders.