Vantaggi
Nothing, they treat you like Crap
Svantaggi
Nothing, please don’t work there, their kpis are unachievable. They prop you up in training then when you are assigned to A team you are Treated like Crap and no support. It’s an easy job to get but Don’t Do it!!!’
Vantaggi
none would never recommend this company to anyone
Svantaggi
I worked at this company for over a year, and compensation was consistently well below industry standards. The workplace is heavily affected by nepotism, inefficient and outdated processes that frequently disadvantage customers, and a management culture driven by ego rather than accountability. Despite publicly boasting profits exceeding $3 billion, the company refuses to pay employees a fair wage. Any attempts to raise concerns about compensation are quickly dismissed or shut down. Payroll accuracy was another major issue. Employees were required to regularly check and confirm their pay, and I am aware of several colleagues who pursued Fair Work claims after being underpaid for months at a time. These systemic internal issues recently led to an audit and significant fines after it was found the company was actively failing customers due to its inadequate processes. In response to the audit, internal teams were pushed to “fix” these issues, resulting in processes changing almost weekly. These constant changes added unnecessary steps, increased workload, and created confusion rather than genuine improvement. Performance and effort had little impact on career progression. Regardless of KPIs met, additional responsibilities taken on, or overtime worked, employees without personal connections were routinely overlooked in favor of under-qualified individuals with family ties. Staff retention is extremely poor, with most employees leaving within a year due to unfair treatment, lack of recognition, and a culture where people are pushed out rather than supported. In my own role, I had seven different team leaders within a single year, each leaving due to unfair treatment or for better opportunities elsewhere.
Vantaggi
Good culture, embodied by the genuine smiles and laughs throughout the day. Incentives to keep engagement steady for a potentially repetitive role in insurance. Helpful benefits like additional purchased leave. Current CEO announced a generous one-off payment to frontline staff to help with the cost of living.
Svantaggi
Potentially repetitive role. Mainly office-based with limited WFH options.