Company is an ok job, but a terrible career choice - Recensione dipendente - Dipendente anonimo presso Build.com

1,0
21 dic 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They pay decent for the location, but they act as if they pay you amazingly, the free food and events are great, and most of the people are great to work with

Svantaggi

Where to begin.... first, i worked here for over 5 years, and i put my all into this company, loved the culture and the company, but they are very obviously a new company with growing pains that they don't know how to resolve. The executives don't always know what they are doing, and it's not a good place if you are looking for a career to work long term. They care very much about how the outside world sees them, and pretend they are great and love their employees, but they want sheep to do what they say, not thinkers and innovators, and I am annoyed to see that a few of these more recent reviews are very obviously from them not from true employees or ex employees, just trying to keep their ratings up, if you exclude the obviously fake reviews, all recent reviews of build are bad for good reason. Nepitism is aweful here, anyone there can see it, but nobody can do anything to stop it, all these close, long time friends get promoted and can do no wrong. If you hang with this "in group" you are set, yet many of them are not qualified to manage and are far from the best for the job. In the meantime others get fired for simply disagreeing or demoted when one opinion or idea doesn't pan out, there is no room for learning here, they want you to succeed or leave. II have seen a few people get passed up for promotion even though they were obviously the best for the job, while a close friend of the "in group" gets it instead. When I first started they talked about how they wanted to setup the pay so that everyone in the call center can make a good wage for the area if they work hard, etc. The CEO himself said that, yet very few make that good amount, and anytime someone starts hitting those numbers they adjust the plans so it is harder and harder to maintain that number. Turnover is high in the call center, which is normal, but attitude of management in the call center and turnover in the whole company is ridiculous. Overall planning in the company is poor, they hire too many just to fire too many later then hire too many when they need more people, it's like they've never planned anything in their life and they are just winging it sometimes. Worst of all, you cannot help improve the company with real meaningful ideas, they have a very "my way or the highway" attitude (as if they can do no wrong), and if you do not get along with your manager, that's tough, HR will not help you, and any criticism, even polite and constructive criticism is often met with termination, I have seen countless people demoted or fired because they dont agree with the CEO or they call them out on bad ideas or have better ideas that he disagrees with.

avatar
Risposta di Build.com
11y
I'm sorry that you left the company with such a bad taste in your mouth. While we may be beyond reprieve in your eyes, I'd like to address some of the criticisms. 1. Nepotism : This was mentioned by other reviewers. Mimicking my other response, I here two different messages from people who are unhappy. One is that you have to know someone here to get ahead, the other I hear is that we are too hard on the numbers and should focus on the people. All I can say is that we strive to take a fair and balanced approach and I apologize that you've experienced otherwise. 2. Compensation : Given some of the recent frustration around compensation we're going to start publishing compensation ranges for positions / employees. We try and make sure that each person in a given position has the opportunity to quickly accelerate to the top of their respective compensation band based on performance. This will hopefully add some transparency of what is capable. We are unforgivingly continuing to move the bar up so people have to work harder to make more. If you are against this concept, that may be the cause of some of your frustration. 3 Executive Qualifications : Restating my position on this from before: Yes, we are a promote from within organization. Many of our executives ( including myself ) have no other executive experience. The good news is that because we like to promote from within, there are lots of opportunities, however, some of the leadership comes from on the job training. It is a double edged sword, but we error on the side of promoting from within to continue to create opportunities for existing employees. We have recently hired more experienced executives and it has provided a different perspective and is allowing us all to grow. 4. Meaningful Ideas: Admittedly, as we get bigger and bigger it is getting harder and harder to birth new concepts. We're constantly innovating, albeit at a slower pace. My door is always open however to new ideas and I'm always willing to help get you the right resources. I guess we never connected. 5. Firing Dissenters: I have never fired anyone for disagreeing with me or my ideas. In fact I joke with my VP of Finance who is constantly challenging my assumptions. Basically he refutes everything I suggest. We have a culture of "creative dissent" and it keeps us on our toes. People get fired or demoted by me for doing an unsatisfactory job over and over again and/or not taking accountability for their own failures. What you saw otherwise was most likely not my action or hearsay. While I understand your anger drives you to suggest that I should be fired and we should flush out the management team, the company is performing very well. My team and I all attend peer groups and trainings to try and continue to improve our game. We are far from perfect, but working hard to improve and do our best. These posts have made us look introspectively, and we are doing more company surveys to find out how things will get even better here. We don't expect everyone to be happy, but these angry posts make us take pause. While angry and inflammatory, we still appreciate you making the effort. I am sorry that your overall experience with Build.com was poor, and I hope that whatever employment you find elsewhere better suits you.

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5,0
18 nov 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The most transparent and supportive company I've ever worked for. Generous with bonuses and raises. Management will support your growth within the company and paint you a path to get where you want to go

Svantaggi

There isn't a single con that I experienced except for how I was let go. Recent raises, praises, never took a day off and even corporate recognition only a few weeks before my firing.

3,0
6 ago 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My manager is excellent. She promote work life balance and the inclusiveness of the team. She understands that life happens and something’s are beyond our control. She encourages honest opinions and frustrations to be shared so she can do what she can to help with that. The pay is decent but does not equal the amount of work on a daily between excessive emails and 40 plus calls a day. Working remote is a plus as a single mother with very little help it allows me to get my kids on and off the bus and take them to appointments as needed. There is a lot of internal support in the form of share point.

Svantaggi

Now to the bad. There seems to be very little upward mobility for long time employees. There are a lot of recent changes occurring with the merging of Ferguson and not all of it is good. The showroom employees are not on the same page as we are on how certain returns work and that causes a lot of confusion and discord with the customers which those of us on the phones have to deal with. There is plenty of lateral movement but that would require having to go to a whole new manager and start over learning their way of doing things. The same expectations are not across the board in all departments as far as responding in a timely manor to direct messages or even responding at all. CE is the low man on the totem pole and made to feel that way with the daily operations and not given the same respect as others in the company. The shift bid process is arcane and should be based off of seniority not KPI. All of the calls do not require “qualifying”. We have to deal with a lot of rude entitled customers when telling them no to something just to pass them over to OOTP and they get their way anyway 9 out of 10 times. And most importantly they changed over the phone system and Genesys is awful. Multiple dropped calls daily and zero visibility for our daily adherence to make sure we are on track to stay within our 85% required schedule. I am very good at my job I used to enjoy being able to fix the complex issues I come in contact with daily and now it follows me to bed worrying what’s coming next.

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