A great place to work if you are starting out, fill existing job descriptions, or are a friend of the execs. - Recensione dipendente - Dipendente anonimo presso Build.com

2,0
19 mar 2015
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pays above average for Chico, work culture is above average for Chico, good place to work if you like living in Chico, good place to work if you want to fill a job description and only operate within the scope of that job description.

Svantaggi

For being a top 100 internet retailer @500m in annual sales, the pay and culture is way behind other online retailers of similar size, revenue and age in a 200 mile radius. Its not uncommon for people to leave and make 50-100% more money than they were at Build.com. While this is true of all eCommerce (people leave for more money), the pay gaps are significantly smaller elsewhere. If you want to really advance, you have to either have been an original employee, dating a top tier employee (exec, director, etc) or be in the literal inner friends circle of the top tier employees... Build.com will deflect this by saying the people at the top have to be a 'good culture fit' but there will be a significant number of reviews that say otherwise. Also the technology aspect needs a step up... Development time for anything takes far longer than average for eCommerce. Subsequently since development takes so long, any development initiatives need executive sponsors, of whom only sponsor ideas they like... So unless you're they are your best buddy IRL, they pretty much have to come up with your idea for you if you want to see your idea executed... And when I say executed, I go into a queue with no visibility and hope that somebody takes care of it. So if your job description requires software improvements, make sure you have literally direct access to developers otherwise you're in for a world of frustration. Also, don't expect any communication of vision or passion from the executives/CEO. The CEO Chris Friedland doesn't make himself very visible in the office... You know... When he's not constantly on vacation or tending to his other 'investments'.

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Risposta di Build.com
9y
Thank you for the response. As per your pro mention, we do pay at or above top rates for Chico and our region, however if you are taking into consideration compensation from other areas, also take into consideration cost of living too. Yes, you can make more in San Francisco, however you rent, cost of living, and commute is a wee bit higher / longer. There are a lot of people who don't get ahead at Build and often blame culture. We do have a culture where you have to raise your hand for a promotion, we don't necessarily grab people and promote them unless they apply, so its hard for people with personality types who expect to be picked up by the bootstraps as opposed to lift themselves up. Its hard to zero in on your certain situation, or understand how I can remedy this, which most of the examples don't offer a remedy. Software development in a 17 year old company, with a lot of legacy code, makes things hard. Fair to point out and a fair objection, but we have taken a lot of steps to sort this out over time, including migrating from coldfusion to Node JS. Still much work to be done. As far as projects go, most ideas that get sponsored, are bubbled up. Because software is a precious resource, we do pay a lot of attention on who gets what done. Trust me, there are 100 bad ideas for every 1 or 2 we vet and develop. Visibility has gotten much better, and so has project and product management. Its constant evolution. As the founder of the company, I try and communicate vision / passion and I'm sorry it didn't resonate with you. While Instagram may suggest otherwise, I'm not constantly on vacation... Well, I am constantly traveling... but not constantly on vacation... I actually rarely take a break fully from doing calls and answering emails even when I'm on vacation.... With the exception of Burningman, I really do take that week off from email and everything... As far as your advice goes..... I AGREE!! I do think we need new blood, new leadership, and maybe a few more micro cultures. (however its hard not be accused then of being "cliquey") however like the Internet told me someone famous said “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”. In closing, you spent 5 years of your life at Build.com. It sounds like there were good parts, bad parts, and other parts. I hope you came away a better person, as if you were here for 5 years, I'm sure you helped be a big part in our success. Best wishes in your future endeavors.

Esplora altre recensioni su Build.com

5,0
18 nov 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The most transparent and supportive company I've ever worked for. Generous with bonuses and raises. Management will support your growth within the company and paint you a path to get where you want to go

Svantaggi

There isn't a single con that I experienced except for how I was let go. Recent raises, praises, never took a day off and even corporate recognition only a few weeks before my firing.

3,0
6 ago 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My manager is excellent. She promote work life balance and the inclusiveness of the team. She understands that life happens and something’s are beyond our control. She encourages honest opinions and frustrations to be shared so she can do what she can to help with that. The pay is decent but does not equal the amount of work on a daily between excessive emails and 40 plus calls a day. Working remote is a plus as a single mother with very little help it allows me to get my kids on and off the bus and take them to appointments as needed. There is a lot of internal support in the form of share point.

Svantaggi

Now to the bad. There seems to be very little upward mobility for long time employees. There are a lot of recent changes occurring with the merging of Ferguson and not all of it is good. The showroom employees are not on the same page as we are on how certain returns work and that causes a lot of confusion and discord with the customers which those of us on the phones have to deal with. There is plenty of lateral movement but that would require having to go to a whole new manager and start over learning their way of doing things. The same expectations are not across the board in all departments as far as responding in a timely manor to direct messages or even responding at all. CE is the low man on the totem pole and made to feel that way with the daily operations and not given the same respect as others in the company. The shift bid process is arcane and should be based off of seniority not KPI. All of the calls do not require “qualifying”. We have to deal with a lot of rude entitled customers when telling them no to something just to pass them over to OOTP and they get their way anyway 9 out of 10 times. And most importantly they changed over the phone system and Genesys is awful. Multiple dropped calls daily and zero visibility for our daily adherence to make sure we are on track to stay within our 85% required schedule. I am very good at my job I used to enjoy being able to fix the complex issues I come in contact with daily and now it follows me to bed worrying what’s coming next.

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