Time to move on - Recensione dipendente - Participant Services Representative presso Businessolver

They sell you on this scheme that the job is great, you will be treated with respect, and have plenty of opportunity to advance. This isn't the case for participant service reps. You're expected to work longer hours and pretty much make Businessolver your life. They come up with petty excuses to NOT pay you your bonuses. And when you're drained, they belittle you with comments like "quit complaining", "it's more money", etc. (but when you make more money, you get more deducted as well, so it really looks like a regular paycheck). Management doesn't really answer your questions and usually direct you elsewhere to find the answer on your own. The engagement team rarely communicates with you after training, and always refer you to your supervisor who in turn refer you to someone else. They also preach this idea that they love to develop their employees in prepare them for career advancement... but this isn't the case for Participant Services. You're pretty much stuck, and unless you do a lot of kissing up, you're not going anywhere. They also state they like to promote from within, but hire people outside of the company before offering it to their current employees. I was told I was not the "right fit" for Client Services and other Client Facing roles. When I asked "why?", there literally was no response. They then proceeded to hire people from outside of the company that I guess "fit" the role properly for them. The pay isn't even that great. I've been told that this is the best I'll get, which is HILARIOUS because I've made more doing less work at other companies. With the poor management, poor ethics, and lack of career opportunities, it's time for me to move on. My efforts are definitely not appreciated here, and with my experience, I'm better off taking a path where I am appreciated and treated with respect. I won't find that here.