Not so bad, not so good (Intern) - Recensione dipendente - Member Service Representative presso Businessolver

Working in member services is not the best. The calls are not easy and it often feels like there's not much you as a rep can do for the person. I hated telling people who called needing help (sometimes with serious medical situations) that they needed to wait 3-5 days before someone could look at their case, or worse that there is nothing we can do for them at all because their COBRA is termed and we've been taking their payments for months stacking them as credits on their account and haven't bothered to let them know that they've been paying for insurance they don't have anymore and they only found out after getting seriously hurt that they have no coverage. (REAL CALLS I TOOK). Getting yelled at for 8-10 hours a day by people that you often can't do anything for is extremely draining and de-motivational.