Company is not organized in a client centric model. Client Services Lead is the only position that joins client calls which makes it very difficult to answer client questions. There is no direct team aligned to clients and BSC operations are very siloed from each other. Dislike how BSC records client calls. The issue is not Client Services Leads managing the calls, the issue is not having the direct line of support to clients and managing client delivery. Client Service Leads have no access to make updates to the system. Unable to resolve issues in a timely manner. Majority of issues can take up to 6-8 weeks to resolve making it very difficult to manage client expectations. Lesson learned: NEVER join an organization that makes you sign a non compete. Major red flag.
