Vantaggi
none, no pros at all at least not to what I experienced there. Maybe the fact i met a handful of rare nice co-workers i say rare , cause the ones that have been there for 14yrs or more are so bitter and have little or no empathy for customers- reason the calls are not being monitor so you can say what ever and what you want to a customer. I heard some reps treat Spanish speakers like dog water.
Svantaggi
no management, no communication, customers are horrible, no one to go to for answer, everyone is in their own world, no help for a difficult situation, they just let you go for no reason, bias, you do mangement duties as an employee, you babysit the customers cuase they are so spoiled, you have to go the extra mile to please customers and you still get erradicated by bias upper management. Lack of ommunication to employees, their software is from 1950's the worst company I have ever worked for. If you like people raising your voice at you from customers and managers then this compamy is for you.