Vantaggi
Performance based bonuses, you can take your hour break at once or turn it into multiple small breaks.
Svantaggi
Went from remote to hybrid (aka in office a majority of the time) with no notice, your health insurance is not free even though you are working for BCBS, overtime is mandatory. Even though you are an "advocate" most of the time you are just explaining to customers why BCBS won't cover their meds/procedure/etc. Prepare yourself to talk to someone's dying granny and not be able to help them at all. :(