Customer Service Representative - Recensione dipendente - Customer Service Representative presso CIBC

HR will tell you CIBC fully covers any education required to advance your career within the company during the interview process. I applied and completed my IFC course only to find out that this is not true. The reimbursement is to the Regional and Branch managers discretion. I was a top performing CSR and only received partial reimbursement. Often left short staffed without any assistance on the frontline from management or financial representatives (even though they are available in their offices). Scheduled hours can change at anytime time, for any reason and you are obligated to fulfill those hours. (Evenings and weekends) They have reduced the number of hours in many branches for CSR employees effectively replacing full time positions with part time roles even though CIBC makes substantial increase in profits quarter after quarter, year after year. This is a role that management openly states is being phased out. Management knew a lot about finance, investments and how to push sales but knew very little about people management. You may be given poor or very little advice on how to improve. (As a previous manager with another company I had experience reading score cards, my manager was unsure how to read or present mine, so I showed him/her). You are trained on how to handle a robbery situation and let's just say the procedure does not have the employees best interests in mind. Vacation requests must be given in advance (seniority in the company gives you first choice), December is usually blacked out for all staff. (in reality it only applies to frontline CSR's). Your performance will be heavily measured by your ability to refer clients to Financial Service Representatives (In order to obtain a successful referral, the FSR must obtain a sale from the client)