19 dic 2016
Dipendente anonimo
Risposta di CITY HOME
9yThank you for taking the time to write a review. We pride ourselves on being a family-oriented company focused on providing our Associates and our customers with a great experience. It is a careful balance to maintain short hold times and still provide excellent service, so that's why we have to create standards for active call time/calls per hour. We're always open to feedback and our goal is to continuously improve. I hope that several of our recent changes (based on feedback) have improved interdepartmental communication in your area.