Vantaggi
The teams you will work with as a customer support specialist are great. The products CSafe manufacturers and sells are used for life saving medications. Customers in general are kind and friendly. Compensation is incredible for the role.
Svantaggi
Favoritism from the direct customer service manager made every day full of anxiety. Metrics were enforced upon only one member of the customer support team that others were not held to, but only after the company discovered the team member had a disability. Comments were made relating directly to the education level of a customer rep being lower than that of another to justify why they were more deserving of better treatment. When HR was approached regarding these situations the customer support manager and HR aligned against the disabled employee and when they would not leave the company voluntarily, the disabled employee was fired unjustly. No where to go from customer support rep unless you have a backround in logistics. Benefits are absolutely atrocious, expensive and super high deductible.