Finished in 2019 but meh experience - Recensione dipendente - Digital Receptionist presso CSnotepad

Unpaid leave Flexible hours Bonuses

Occasionally not pleasant people to speak to on the phone but thats part of the job

Only inbound calls apart from responding to voicemails. Variety of calls can make for some interesting days. Free tea and coffee.

A lot of lying is required as for most companies you are pretending to be a receptionist who knows about their business in depth, whereas actually you only have the info provided with each script. When people call you out they can become angry, and management will insist you keep lying. I had had enough when several of the companies had been ripping customers off to the point where every phone call for them was someone crying, and I was unable to tell them that it wasn't my fault/I agreed with their complaints. When I said that I wasn't happy with the amount of lying involved I was told that it may not be the job for me - fair enough! Hilariously fake reviews from management on all job sites, describing 'amazing benefits' etc, they are easy to spot so take caution. Very short unpaid lunch breaks. Not enough time to get to know colleagues between calls, which may be good if you like to work alone but don't expect long-term work friendships to be formed within working hours.