Vantaggi
The CS team (IC’s and managers) were some of the best people I’ve ever worked with. Super talented, hard working and committed to doing great work for all of their customers and the company. As an employee, my direct managers were fantastic - super supportive, always looking to help each IC grow and develop, and were able to very clearly share what our priorities were, and provide helpful resources and guidance. They were invested in their teams. Company overall had a great culture when I was here, and it felt that the people team really went out of their way to support a fully remote workforce.
Svantaggi
As mentioned in another review, the leadership in CS was essentially what led me to part ways with the company. I shared as much with HR in my exit interview and am disappointed to see that things have not improved. Unlike the direct managers, higher level leaders were not as supportive or clear when it came to work, growth and expectations. I often felt that promises were made regarding timelines for resources to be made available, or rollouts of larger initiatives to be undertaken/completed, but these promises were broken every time. Being expected to work toward dates for major projects (sometimes prioritizing these items ahead of customers) and have them removed or altered at the last minute led to unsustainable work flows and increased workloads with no tangible results beyond working overtime. Speaking of overtime, having CS leadership slack or email after hours led to an expectation that if you weren’t working outside of your hours, you weren’t working hard enough. Broken promises and lack of transparency were also the case with career trajectory where we had been told for months that information on new leveling would come, and it never did. It was impossible to know what was promotable work, or even what was considered high value work, and individual results and achievement did not determine growth opportunities or acceleration. “Time in seat” was more important than attainment or achievement, and feedback on where to improve was limited to “you need to be in the role for longer”. In addition to these items, CS leadership wanted to treat us all as their children. Nevermind that we are all adult humans, the toxic positivity, overbearing condescension, and micromanaging was difficult to work under. After having left for a better opportunity with potential for career growth beyond what I was afforded at Calendly, it has been sad to see my former colleagues and friends struggle, and speaking with others who have left, it is clear that there is one cause.
