If you are thinking to work here, don't. - Recensione dipendente - Mobility Specialist presso Calero

1,0
12 dic 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

1. Salary is quite high compared to most companies offering CS roles. 2. Able to work from home.

Svantaggi

1. Management is messy when it comes to processes. They always say to always refer to the knowledge base but the knowledge base is very outdated. What's the point in doing so? 2. Duties and responsibilities change every week. Management wants us to handle 40+ clients with only 5 people working on the team. This is not feasible in the long run; doing this on top of handling calls and chats is a sure fire recipe for a burn out. 3. Management does not take action against lazy and underperforming colleagues even if it is clear that they are not hitting their SLAs. 4. PTO arrangement does not make sense. We are unable to take PTO for more than 10 days. Being understaffed should not be my concern, if the company is understaffed then they need to hire more workers. 5. Training is lacking. Again, refer to point 1. Their training is basically you reading the knowledge base that is oftentimes not updated/incomplete. Basically, if you do not want to suffer from work anxiety and severe burn out, don't work for Calero.

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5,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Technology first --- challenging, but rewarding

Svantaggi

If you want to be lazy and just collect a paycheck, this is not the place for you.

2,0
10 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote Flexibility: Excellent support for working from home, which is a major benefit. Strong Peer Culture: The frontline team is incredible. People are hardworking, empathetic, and they are the primary reason the day to day is manageable.

Svantaggi

Top-Down Implementation: Internal changes and tool rollouts are often managed without a functional feedback loop. There is a consistent disconnect between high level process design and the practical realities of the daily workload. Unoptimized Tooling: Internal systems are frequently released in an unfinished state, requiring significant manual workarounds. New tools often introduce more complexity than the legacy processes they replaced, yet performance expectations remain static despite the increased administrative burden. Rushed Automation Strategy: The push toward automation feels reactive and lacks clear documentation. This often leads to increased confusion and additional manual tasks to correct automated errors. Organizational Overlap: Due to unclear role definitions and resource gaps, employees are frequently expected to absorb responsibilities outside their primary scope. This creates a high stress environment where departmental boundaries are poorly defined. Approach to Employee Wellbeing: While work-life balance is discussed, the systemic issues causing burnout are rarely addressed. Feedback regarding workload or tool inefficiency is often met with pushback rather than proactive problem solving.

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