Vantaggi
Nice friendly co-workers and supervisors. Supervisors are as helpful as possible. Good atmosphere.
Svantaggi
The training is insufficient because they do not and/or cannot allow the agents off the phone for long enough to complete thorough training. The result is that after one quick go through of a new account, you are thrown on the phone to handle it. At times, this resulted in enough mistakes to anger the new client, and then remedial training would be done in a piecemail fashion. At least once, the poor training was such a disaster that the client canceled immediately. That particular system was very complex, yet we were expected to handle it after one quick demonstration of it. This is while you are on the phone with a caller who expects you to know what you are doing, so it is stressful.