Software Tracking Company - Need to update technology and get in touch with customer and employee needs. - Recensione dipendente - Customer Service Specialist presso CallSource

Schedule is great and easy

People are not that friendly

Unfortunately, based on my experience, I did not find any notable positives to highlight.

As a former manager at Call Source Auto, I want to provide an honest assessment of my experience. • Management: Overall, the management structure was problematic. Unfortunately, two managers were family members, with HR also being a relative of the two managers which created an environment where accountability and standards were not applied equally. • Training: The training process was inadequate. The trainer, Joe, was consistently rude and disrespectful, and the sessions felt rushed. New hires were placed on the phones without proper preparation, which set them up for unnecessary stress and mistakes. • Role Expectations: Although hired as a manager, the role functioned more like that of an agent. Managers were required to stay in the inbound queue all day, every day, and work mandatory Saturdays. This blurred the distinction between leadership and frontline responsibilities. • Treatment of Staff: Agents were treated poorly, often threatened with termination over minor issues. Hours were cut around the holidays to reduce costs, showing little regard for employee well-being. • Compensation & Benefits: Pay was significantly below industry standards for both agents and managers, given the responsibilities expected. The benefits package was minimal, with PTO accrued at only 1.42 hours per 52 hours worked and sick time at 1 hour per 30 hours worked. • Company Outlook: With the way staff are treated and the lack of investment in proper training and fair compensation, I do not believe the company will achieve long term success. Final Note: The overall environment was toxic and unsustainable. Based on my experience, I would not recommend working at Call Source Auto.