Deception - Recensione dipendente - Alleged Customer Service presso CallVista

1,0
9 lug 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can walk out because walking out is standing up for integrity. The job does not involve life, limb or liberty; so walking out harms no one and helps society.

Svantaggi

Deception. They told me it was customer service and 10-6pm. It really is sales and you must make a close ratio. They tell you they can send you home if you are not hitting that close number by a certain hour. In other words; it is 10-6 if you sell enough to make the close ratio. They expose the sales portion in training. They want you to try to sell online colleges. I do not agree with the process as they just want to to find out what major and concentration; then list the best college as the one that pays the most for the leads. Many of these people getting these calls, reported as, harassing calls, have no clear sense of self identity and do not need to go to college for their real best suited career. These people deserve real counseling, not scheme selling. They also tried to get us to sign a sheet that alleges we saw the policy handbook and they told us that they would eventually get us a copy of the handbook and access to it. They wanted us to sign for a policy handbook when we have not even seen it yet. There was also something they make you sign for, in regards to you being liable and not the company. There is a law which regards cold calling people when they do not want to be called. You are also not in full control of the calls, as it is an automated calling system. You do not physically dial the number and make the call, an electronic system does. Make sure you see the policy handbook and know the laws before you sign anything if you are going to work there.

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5,0
16 ago 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Enjoyed working there they train you well and make hitting your numbers easy.

Svantaggi

Have nothing bad to say.

4,0
2 mar 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I worked here for over five years and and found it to be a great, steady, well-paying job. I learned very much about customer service and call center operations. The management was all very knowledgeable and easy to get along with. I never had a problem with them or any employee there. This company is all about performance and attendance. If you are good to them, they are good to you. The hours available provided a good work/life balance. Just about all management was promoted within and thoroughly knew the job of the frontline of the company; the agents taking inbound calls or making outbound calls. Most of prospective customers had indicated on the internet that they were interested in what the phone operators were calling about.

Svantaggi

Most companies seem to have this problem, and that is communication. Even though management knew the job, they weren’t always on the same page. The call center does not offer the option to work from home, even though no special program is needed. Management was very concerned about being efficient and almost too efficient. There was usually no time at all between calls, which burns people out. Not very much room to move up since the company isn’t very large.

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