Vantaggi
Decent disability accommodations, chill work, can do quiet things in downtime, low-level supervisors are very nice. Perfect attendance bonus is decent if you can get it. Disciplinary procedures are pretty relaxed. Support teams in IT, training and scheduling are honestly great. ASD friendly.
Svantaggi
Poor upper management attitude and communications, glitchy software, inconsistent performance feedback from supervisors, unreasonable expectations for CA performance on objectively difficult calls, no job security, health insurance is a joke. I agree with other reviewers that there is micromanaging, but it's strictly related to call- and attendance performance and the ability to take feedback with grace so I don't necessarily think it's a con, nothing personal. Pay raises are consistent but max out at like fifty cents a year. Company has one foot in the grave and another on a banana peel.