low pay - Recensione dipendente - Senior Customer Service Representative presso Capital Blue Cross

1,0
26 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

remote nice team hours on Friday

Svantaggi

the pay supervision they micromanager and record every call

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Risposta di Capital Blue Cross
3w
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that you feel this way about compensation and leadership. We understand that pay, supportive supervision, and a positive work environment are important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

Esplora altre recensioni su Capital Blue Cross

5,0
24 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Family-Life Balance Salary Remote- Hybrid Great leadership Transparency from leaders

Svantaggi

Our team is operating with significantly fewer staff than our workload requires, and while we are committed to delivering high-quality work, the current pace and volume are not sustainable long term. To maintain the level of excellence expected of us—and to prevent burnout that could compromise both productivity and staff well-being—we need additional personnel support. Expanding our team will ensure continuity, improve capacity, and allow us to meet organizational goals without compromising the health and effectiveness of the people doing the work.

1
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Risposta di Capital Blue Cross
3w
Thank you for taking the time to share your feedback. We’re so glad to hear about your positive experience with work-life balance, leadership, and transparency, and we appreciate your recognition of the team environment. We also understand your concerns regarding workload and staffing levels, and we recognize how important adequate support is to maintaining a positive workplace. We value your perspective and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.
1,0
15 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexiablitiy . 401k not too many pros.

Svantaggi

Toxic work culture that starts from the senior director down in care management, very un organized and unprofessional.

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Risposta di Capital Blue Cross
3w
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel this way about the culture and organization within our care management team. We understand that a positive work environment and strong leadership are incredibly important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.
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