Vantaggi
Capital one has a wonderful incentive program for both relationship bankers and tellers. Hours are flexible and Management usually will accommodate your needs. Capital One encourages promotions from within. Benefits are OK. Your co-workers become like family due to the Team environment that Capital One encourages.
Svantaggi
Capital One has unrealistic goals for the personal bankers. The management team suffers undue stress due to the unrealistic goals. They never seem to hire enough staff to accommodate the needs of the branch. The secret shops are unfair to both the bankers and tellers. The whole "GAIN" approach required to be used with clients inhibits the banker from properly relating to the client. They like to put you on documented warnings when you don't follow the "GAIN" script. When complaints are made against management they are often dismissed and then the employee that complained winds up being "managed out" by the manager!