CEC - Recensione dipendente - Customer Experience Specialist presso CarMax

2,0
14 nov 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

doordash credit, associates you work with are cool, “OK” benefits and working from home.

Svantaggi

EVERYTHING ELSE. If you are looking for a beginner sales job, this will be okay but DO NOT get comfortable. Leave as soon as you can.. trust me. Very corporate/cult vibes for all the wrong reasons, they do not value their customers or employees at all. I was let go because i couldn’t beat the horrible metric system that is designed to make you into a robot. I was the top performer when it came to finishing the sale and having no returns but because i wasn’t saying line from line what the system wanted me to say i was let go. If people wanted to buy a car from a robot then they will go to Carvana. Buying a car from an actual person should feel like a tailored experience to the customers wants and needs and CarMax has lost sight of that. I can really go on and on but i digress, if you’re not apart of the cult then you will have a hard time there.

Esplora altre recensioni su CarMax

5,0
3 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You are your own boss

Svantaggi

Slow days can be demotivating.

1,0
31 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Svantaggi

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
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