Overall okay - Recensione dipendente - Customer Service Representative presso CareFirst BlueCross BlueShield

Unable to use PTO, if there isn't enough time for the day you want (no matter the circumstances), unless it's unplanned (like for sickness), then you get a point that won't be removed til one year later. The attitude that the customer is *always* right and it's more than empathy you need to show, it's downright bending over backwards and essentially kissing the customer's backside and don't expect management to stick up for you.