Not how it used to be - Recensione dipendente - Customer Experience presso CareerPlug

2,0
13 mag 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I've worked at CareerPlug for awhile now and can honestly say the majority of people are amazing, talented and easy to work with. PTO policy is generous, work/life balance is healthy for the most part and other benefits are great too. Although the product needs work at times, most of our clients are satisfied with it and see great results.

Svantaggi

Although the company has been around almost 15 years, it still very much has a start-up feel and just can't seem to get things together. Processes are constantly being changed (more than a typical start-up company) and we never seem to be able to appropriately staff the company in order to scale. In the past year there have been some big changes that have unfortunately affected the morale and culture of the company. CareerPlug is continuing to restructure with no clear vision and valuable team members have been laid off. No one is quite sure the direction the company is going. When team members quit (or are fired) they are rarely replaced; instead their work is just handed off to other team members who are already swamped with work, even if it's a completely different role than what they were hired for. (Example, Client Success Managers being expected to answer Support tickets all day, etc). The President of the company is ultimately making all decisions and while the CEO used to be more involved he has taken a step back. I would think twice before getting a job here.

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5,0
29 mag 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This company is so focused on growth and helping you advance. The team and management support here is phenomenal.

Svantaggi

The work load can be intense sometimes but there is a lot of support for making it consumable

avatar
Risposta di CareerPlug
12mo
Thank you for your feedback! Keep Growing is at the core of our culture, and I'm glad that's shining through. Keep speaking up to your manager about how we can help make your workload manageable and foster a good work/life balance. Thanks!
4,0
12 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- great benefits - amazing team - standard working hours - a lot of great resources to start career development

Svantaggi

- company focus constantly shifting - under staffed customer support - unrealistic expectations for workload management - lack of proper management chain - decisions made solely by one person sometimes

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