Customer Service Department has fallen apart. - Recensione dipendente - Customer Service Representative presso Carpenter Technology

Management is a revolving door of unqualified puppets. Other department heads/managers are the ones who actually run the department. Micro managing will not do anything besides drive the good workers away. And don't bother being a good productive worker because they will take complete advantage of you and false promise you more money or better job titles that never come. Company was great up until 2016 when drastic changes started. The customer service department became the focal point of blame for issues outside of the departments control. This strategy has forced almost all of the experienced and productive workers out, and now the department is run by first time managers. Customers are dealing with new reps a few times a year.. Is that anyway to do business??? The department has become an entry level platform for employees to put on their resume and get jobs elsewhere.