Profit over People - Recensione dipendente - Dipendente anonimo presso Cart.com

1,0
2 feb 2024
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very few. There’s some really wonderful and intelligent people, but they’re all leaving rapidly.

Svantaggi

Executive team is extremely manipulative, will make false promises to keep you on the team for as long and as cheap as possible; until they find a cheaper AI option or a resource to outsource to (they barely even have an HR department which is insane for a company that’s so big - it’s literally just robots and outsourced HR platforms that barely integrate)… Make sure you have EVERYTHING they promise you in writing, preferably signed by them; from mass layoffs being announced day-of, to the CEO answering (not quite verbatim) “who f*ckin’ knows, man, could be next week!” during a Q&A session when someone asked whether Cart is planning more layoffs; the morale here is well below freezing. And no wonder; I’ve seen someone laid off without a moment’s notice with only months left on her visa to find a job (or face deportation) after she had been working on the team for nearly a decade. I’ve seen employees turn down job offers for other companies because Cart will meet them with a “better” counter-offer, only to fire them by the end of the year (they LOVE a nice holiday-time mass layoff; perfect gift to tide us over while we wait for our “deferred” bonuses!)… On a larger-scale, Cart has no idea what they’re doing. Their business model relies on simply buying up profitable companies, stripping them of (a collective couple decades worth of) process, staff, structure, and even our offices, and still expects them to increase in profitability. Tony, Omair, and a lot of the c-suite are just so out of touch; when I learned that they had (allegedly) been coached on their personalities, I couldn’t believe it, because I couldn’t imagine them being more insufferable. Every time a mass layoff happens, they say the same thing: “THIS is the team that’s gonna take us TO THE MOON” - until the next layoffs, after which they say “I know we’ve lost a lotta people but to be honest guys, when I look at who we have left here, I’m feeling BULLISH about this team” All joking aside (wait, I’m actually not joking - I don’t even need to exaggerate), working here felt like a fever dream of everything that’s wrong with this idea that you can make passive, automated profit by squeezing the workforce out of the company; ironic for an organization whose core tenant is “Be Human”. Though “valued” as a Unicorn, Cart’s actually profitability is, well, really more like a donkey with a carrot taped to its head. Will the donkey ever realize he’s not a unicorn? Or will he he be so ravenous that he chases his carrot-horn off a cliff, so distracted by his insatiable appetite for the vegetable strapped to his head that he forgets to look at where he’s going?

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Risposta di Cart.com
2y
As a startup we recognize that our communication and processes are still evolving. We are committed to continuous improvement in these areas. Also, Cart.com has had to flex its business strategy based on what the market and our customers have communicated are their needs. Therefore, some difficult decisions around organizational structure have had to be made to support these changes and ensure the long-term growth and sustainability of our organization. While no leader ever wants to make these kinds of decisions, they are necessary business decisions. Of course, morale can be impacted by these changes, and we have been concisely focused on supporting our teams with care through these situations and post helping our teams through constructive change management and reinvigorating employee engagement, and satisfaction. Lastly, a core component of our business growth strategy is Mergers and Acquisitions. Fit for purpose M&A helps us strategically enhance revenue, business capabilities, and our team capabilities. This results in greater support and service offerings for our customers. We acknowledge working at a startup is difficult, were not perfect, but we are invested in learning and growing every day and enhancing our employee satisfaction and customer satisfaction. We can confidently say that we are moving these satisfaction levels in the right direction.

Esplora altre recensioni su Cart.com

5,0
12 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Extremely nice employees Great teamwork

Svantaggi

Some managers aren't as organized

1,0
3 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Absolutely zilch. If I have to say something, then I am always paid on time with no issues.

Svantaggi

I truly do not know where to begin. You know that comic of the rowboat with one rower and the executives at the top? "I don't get it. After all the budget cuts to streamline the workforce, why are we not moving faster?" Yeah, that sums up Cart.com pretty well. The executive team has absolutely no idea what to do, won't work together, and doesn't seem to care about the company's overall success. They are so lucky the market is terrible right now, but as soon as things turn around people will be leaving in droves. They have ground us into the dirt and underpaid us, not given merits and absolutely abysmal bonuses for years (I'm talking about being given a few hundred dollars and told to be grateful), and yet still have the audacity to ask everyone for more: more of their time, more of their energy, more of their soul. If you're a Vice President or higher, well then congrats :clap clap: you're in the club. If not, well then literally no one cares about you. You can put in 3, 4, 5 years at this company, and they will lay you off like you just started yesterday. It is just soul crushing for the executives to show absolutely no humanity time and time again.

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