Absolute Chaos - Recensione dipendente - Dipendente anonimo presso Cascade Strategy

1,0
14 nov 2022
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work provides some flexibility

Svantaggi

- Shifting job descriptions, metrics, and expectations almost monthly leaves individuals confused about how they are measured and what success looks like; these chaotic changes prevent individuals from getting any stability or traction in their role - Hire and fire culture: there are quarterly/monthly reviews, but there are no coaching plans or PIPs given to employees to address development feedback before they are fired - there are not enough resources in supporting teams, so correcting data issues, systems issues, or tooling issues takes far too long and slows down teams - not a single promotion in sales in 2022 - Rudimentary tech stack that holds teams back from carrying out fairly basic expectations - leadership sets the expectation that a sales rep can reach their quota through a combination of inbound marketing leads, BDR passes, and outbound hunting... but there is no BDR team and marketing leads convert well below industry standards, so sales reps struggle (especially without any enablement provided) - Some unrealistic remote working expectations (like mandatory "camera-on" policies at 7pm that might conflict with reasonable working hours, especially for folks with kids/other priorities) - personal information is also stored in the CRM, so employees can see/watch confidential conversations (like external interviews or salary negotiations) - there is no HR department, so teams had no one to raise concerns to after witnessing racist/sexist remarks from executive leadership - oh.... and watch your paychecks.... employees regularly don't get paid on time or in full amounts

Esplora altre recensioni su Cascade Strategy

5,0
14 feb 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

Svantaggi

As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

1
3,0
30 ago 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work-life balance was great overall.

Svantaggi

Lack of training and low pay. A lot of miscommunication

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