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      Cascade Strategy

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      Recensioni su Cascade Strategy

      Bad to Worse - Recensione dipendente - Dipendente anonimo presso Cascade Strategy

      2,0
      5 mar 2023
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      They started investing in the customer-facing tech stack, albeit potentially too little too late. The COO wears his heart on his sleeve but has contributed significantly to the downward spiral of culture and company since April 2022. Cascade was a family; everyone was together in the trenches until early 2022. CEO had the potential to be a great leader, but his complete lack of empathy and honesty has proven his downfall.

      Svantaggi

      If you provide feedback, you're punished and told why you're wrong. CEO & COO are not experienced in their roles, and both have the mentality of 'I can do everything best'. So the CEO lets the COO run around and disturb every department with emotional rants and ideas that are not thought through. Most of the best people and workers have left this company leaving a shell of a workforce behind with little to no roadmap forward.

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      5,0
      14 feb 2024
      Customer success
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

      Svantaggi

      As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

      1
      3,0
      30 ago 2024
      Cx associate
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work-life balance was great overall.

      Svantaggi

      Lack of training and low pay. A lot of miscommunication

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