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      Cascade Strategy

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      Recensioni su Cascade Strategy

      Lots of fun, for the right type of person - Recensione dipendente - Customer Success Manager (CSM) presso Cascade Strategy

      5,0
      15 mar 2023
      Customer success manager (csm)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      I joined Cascade because I was very tired of working in a corporate job for a big company. I wanted a new challenge and I certainly got that. Our product is focused on business strategy, which honestly is one of the most interesting things I could have hoped to be working on. I get to work with and see really cool stuff that our customers are doing with the platform. For the most part, the team is great and I feel very supported in my job.

      Svantaggi

      I had to learn a lot of things on my own. It was a small team when I joined and even though it has grown, there are still some stuffs that are hard to understand without speaking to someone directly.

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      5,0
      14 feb 2024
      Customer success
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

      Svantaggi

      As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

      1
      3,0
      30 ago 2024
      Cx associate
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work-life balance was great overall.

      Svantaggi

      Lack of training and low pay. A lot of miscommunication

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