An internal stressful headache - Recensione dipendente - CX Specialist presso Casper

2,0
28 apr 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits are nice (different for each person in a department), management can vary (personalities -- duh!), meals, seamless credit, cool people, fast changes which can be good for the experience overall.

Svantaggi

Their benefits seem reasonable upon being hired and they promise you land, but you only really get an apartment when you actually work there. One thing that was more annoying daily was their frequent HR policy changes. States "unlimited PTO and sick days," but when people started taking advantage of it, they decreased it to an average # of days. They promise a lot to their staff but managers choose who they like more before you get noticed. The CX department is straight high school with principals, and the leads are like deans. Overall, Casper department asks you to come to them for issues, but they do not listen to you & the pay is trash - sorry.

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Risposta di Casper
5y
Thank you for sharing your feedback from your time with us. We are sorry your experience wasn’t more positive, please know that we take your feedback seriously and strive for continual improvement and growth.

Esplora altre recensioni su Casper

5,0
18 apr 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice people and pay is good

Svantaggi

Not many other than working holidays

2,0
12 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The WTC office is nice

Svantaggi

Most recently Casper moved to a 401k plan that is highly restrictive. It doesn’t allow selecting individual funds to build portfolio, and the funds selected have extremely high cost ratio. Looks like an extreme and desperate measure to save on admin overhead. Also, every year Casper discounts gets deeper and more frequently. The ads are boring and monotonous. Look at Casper a few years back and what it looks like now.

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