Good Company Overall - Recensione dipendente - Customer Service Representative presso Cengage

3,0
26 ott 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Lots of days off. Company does a good job of showing employee appreciation.

Svantaggi

Could do more to advocate for employee rights. I.E. better ways to handle rude customers.

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5,0
15 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Management - Time off

Svantaggi

- Cant complain about anything

3,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

Svantaggi

The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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