Vantaggi
Working Remote & not being in an office.
Svantaggi
Where to begin, the pay isn't enough for what we deal with. You work yourself to death with the calls coming in constantly, while the higher ups tell you what you do wrong each time. Takes forever to get help from TL's. Calls are constantly coming in, you don't get to breath. When you do have a down time, if you're in ready more than 5 minutes they say its work avoidance. If you're out for a procedure, be prepared for retaliation. It's gotten to where I cry Sunday nights because I know what is about to come the next day. I've tried growing within the company. They only will give it to their family or friends. They will have you give them multiple reasons why you should promote, instead of promoting you, they take all the credit.