Great workplace culture with supportive leadership - Recensione dipendente - Opearation Analyst presso CertifyOS

The team is super collaborative, the CEO is not afraid to get into the weeds and is a true SME. The executive team is top notch and always there to collaborate and support. Everyone is direct but kind.

Growing too fast which creates strain on existing team.

Remote. Flexibility. Training support. Independence.

Lack of process and QA leads to consistently escalated clients. Always putting out fires and getting chewed out. Management delays implementing process improvements for better customer and employee experience