Vantaggi
Flexibility and you can log in or out any time you please,
Svantaggi
To begin, I want to express that although the job itself offers flexibility and isn't particularly difficult, the training provided is of notably poor quality. Often, team leads fail to respond promptly or offer proper guidance, and then proceed to shift blame onto you.
As highlighted in other reviews, there's a concerning trend of suspending accounts and removing individuals from the platform without any explanation. Seeking assistance on Slack rarely yields timely responses, and you may even face repercussions for taking actions to resolve tickets. The compensation is subpar, and competition for work on the platform is fierce. Moreover, if previous experts have provided incorrect information to customers and you're left dealing with the aftermath, you bear the consequences.
The provided guidance documentation is seldom helpful when team leads are unavailable on Slack. It's common to encounter customers who are disgruntled due to company policies, yet you're expected to shoulder the burden. Unfortunately, instead of working with experienced experts to address issues, the company tends to replace them with new hires.
There are numerous technical issues with the platform, leading to instances where tickets go unpaid multiple times a day. Lastly, attempting to get in touch with the company for clarification or assistance with questions is incredibly challenging.