Disappointing auto claims experience - Recensione dipendente - Auto Claims Adjuster presso Chubb

1,0
25 lug 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits and benefits and benefits

Svantaggi

Claim department is a mess. Turnover is high. A lot of favoritism. Only way to move up is by being a favorite. Hard work does not pay off there . Lack of appreciation for those who work during and after hours. No compassion. Unrealistic expectations set by those who haven’t handled a claim in years. It’s like high school with people tattle telling over petty things. You take calls for others who are constantly standing up chatting about non work related stuff, so while you take their calls , you miss your own claim calls which results in people complaining about you not taking your own calls. Well that’s true because those taking others calls can’t attend to their own because of the constant chatters. If you come in early and stay late , it goes un noticed! But if you come in a few minutes late , it’s a whole big deal. God forbid you ask for PTO when the favorites ask for PTO because they get first dibs ! GREAT COMPANY BUT TERRIBLE ENVIRONMENT IN CLAIMS IN PHOENIX! I even think that terrible is an understatement !

Esplora altre recensioni su Chubb

5,0
11 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It has good people there

Svantaggi

A lot of time spent underwriting

2,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Business side is smart and is superb at their product

Svantaggi

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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