Vantaggi
The benefits and pay are extremely good. In addition, working in teams means you'll really (likely) come to like the people you work with regularly. People are helpful and willing to offer advice as needed. While you are kept to certain timetables, generally, you are allowed to set the pace of your own days as long as you do what needs to be done.
Svantaggi
When it gets busy... it gets really busy. You're often working with a high caseload and when multiple claims are active, it can be very hard to keep up. You will be expected to reply to emails promptly within 24 hours, answer/reply to all calls you receive, clear out your work queue and review all medical and legal documents you receive. Because of how work can pile up too, and how only you know your caseload, you will either be thinking about or working slightly on vacation because the alternative is playing frantic catch up when you get back if you don't as emails can easily get into the 100s from just a few days off.