Vantaggi
Excellent adjusters to work with.
Svantaggi
No Phoenix employee was allowed to be remote work at home but DAT management opened remote working to across the country to other candidates. There is no consistency or fairness. The lack of consistency and fairness spans over the entire department. Favoritism is very apparent. Management has zero interest in listening to the experienced adjusters they hire. The keep you at a very low pay authority and make you request authorization for everything. Management will also go into every file and "give you direction" in your file or ask for things that are already in the file. The files turn into a back and forth between manager and adjuster. Essentially, the manager ends up adjusting the file as the adjuster has zero authority. There are managers in the department who have never desk adjusted or been in the field that cannot write or review any of the estimates written. This creates an issue because they question estimates for things that are standard. You play back and forth communicating and explaining things to managers they should already know. For example, a manager asked for an ITEL report for a wood shake shingle. Management lacks respect for their adjusters and will speak down to them. The overall morale of the entire department is a dark gloomy cloud. The issue isn't with the adjusters who are there, the issue comes from the top down.