Avoid TAC at any cost! - Recensione dipendente - TAC Engineer presso Cisco

2,0
29 mar 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Best place to learn networking technologies at a level that you won’t get anywhere else - Depending on which team/technology you support, the skills you obtained from here can take you to the next level level position at a lucrative salary elsewhere (yes, people from TAC have moved to companies like Amazon & Google, if that’s what interests you) - Colleagues are friendly, nice and supportive - Free exams when attempting for any Cisco certs, including CCIE - Many opportunities to move to a different team/technology within the TAC theatre but not so much outside TAC

Svantaggi

- The salary in TAC is below par. Many times I have raised this issue to my direct managers & even to the higher bosses during skip-level meetings about considering to increase the overall pay across all grades but not a single cent has ever increased! Oh, and those eNPS survey as well. Not sure if the bosses who read the surveys ever showed some sympathy to the suffering TAC engineers - The kind of work you do in TAC is very narrow. You can be highly skilled in X technology but your knowledge in other technologies can be very poor (unless you have gained experience in these “other technologies” from your previous roles) - Favouritism! TAC has a funny system to get a payrise or a grade promotion because managers value you merely based upon what you have showed off to them or what they saw from the metrics/stats and not so much with the depth of the technical knowledge & experience you have gained over the years + the challenging issues you have resolved on your own + the number of times you have helped your colleagues with difficult cases. These are stuff the managers have failed to notice! Whoever read this may disagree but they disagreed because they never understood and they always thought they were right. This place can be awesome for newbies/grads because if they showed off their little contributions here and there, worked hard, stayed in the office after hours to either study or work on cases, and be nice to the managers, they will surely get the cool stuff, travel to other Cisco’s offices for BU rotations etc, and get promoted to the higher grade very quick even surpassing the salary of the seasoned TAC engineers - Politics everywhere! I have always wanted to stay in Cisco (outside TAC, of course) and I have applied for many other internal jobs before moving on. Of all those many internal positions I have applied, 95% of the time, I got NO interview invitations at all. Did my resume failed to impress the recruiter? Was there some kind of favouritism in other departments as well? Didn’t they like TAC engineers at all? Was there some kind of politics being played out? I don’t know the true answers but whatever the reasons are, it’s funny how I got an offer upon my very first external job application from one of the Big Four tech companies. Funny but this is the reality! - Constant & very high number of employee attritions due to the above reasons - High pressure work environment because you are basically a support engineer which means that you are there to resolve problems after problems, and for every customer, their problem is always urgent to be resolved. And because TAC always lack of engineers (due to constant resignations), it creates a constant burnout mentally & physically

Esplora altre recensioni su Cisco

5,0
2 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There is a great culture.

Svantaggi

There aren't any cons that can think of.

4,0
13 mar 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I decided to wait almost a year after leaving the company before posting a review. The primary reason being is that when you decide to leave an organization it is usually because there is something there that isn't aligning with you or what you want anymore however, the grass is not always greener someplace else. This has been my experience. In fact, the appreciation I have for the company has grown so much in my time away that I would really like to return. The company truly believes on promoting within and as an employee you are encouraged to grow your career within the organization and learn new skills by taking different positions. Benefits are excellent. Cisco is the industry leader for networking and now cloud. It is sometimes easy to forget that on the daily grind but you are working for the company that everyone looks to for network and infrastructure standards. Culture within the business units managing product lines give you a lot of freedom to be innovative and creative in your approach to your role. In most cases you are given a fair amount of autonomy and control over how you do your job provided that it aligns with the strategic objectives. Benefits, 401k match, RSUs and ESPP are amazing. And while the salaries aren't the top of the industry, they are above market and pretty competitive.

Svantaggi

Cisco can be a machine. There isn't an overt demand for all of your time (even the time outside of work) but more of a subtle, slight encouragement to always be on. If you are not careful, you will live, sleep and eat Cisco 24x7. Don't get me wrong, this is 100% a choice and if you are aware of this subtlety in the culture it is very easy to set appropriate boundaries that will be respected by the company and leadership team. If you don't like where you are in Cisco or what you are working on, give it 6 months because you will be reorg'd. While it is sometimes necessary to realign the company to meet competitive threats or market demands, reorganizing the company once a year is excessive and tends to create a distrusting environment for the rank and file which makes being a leader in the organize challenging. There is a loss of momentum and motivation that occurs a few months before and a few months after reorgs so this leaves the company being effective at delivery and execution only about 70% of the time. While Cisco attracts some bright, motivated people the truth of the matter is you are either cut out for the company and its culture or you're not. If you aren't it will be painfully obvious to you and those around you. Sadly as a leader it is hard to cut dead weight from the team and the only really accepted way is via layoffs, which is why the company reorgs once a year despite the company line about the reorgs.

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Risposta di Cisco
10y
Thank you for such a sincere review. We appreciate your feedback and hope you are pleased to see many of our "We Are Cisco" initiatives. Indeed, it can feel like Cisco frequently changes because it is part of our innovative culture. We thank you for your time with us and wish you the best.
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