Vantaggi
Opportunity to get immediate experience in administrative hearings, middle management is mostly supportive and very hard working
Svantaggi
Very low pay, work is very demanding of your time if you care about quality. Citizens expects new attorneys with minimal training to develop and write memos for 4-5 clients weekly at a minimum. This includes interviewing the client, requesting medical records, following up on those requests and writing the memo itself, in addition to fielding calls of questions/complaints from existing clients. When staff complained that they had no assistance to get records like in a typical law firm, instead of hiring staff, the company outsourced the job to India, so you could not talk to the f/u people directly. Ultimately this is a legal service company run by marketing executives, not attorneys. The legal department is very hard working and most care deeply about improving, but that sentiment conflicts with tight margins at the top. It is very disheartening when you are working very hard for clients who are under serviced and the chairman of the company, who knows nothing about disability law and has no interest to learn, flaunts his success in your face. Also, there doesn't seem to be any sort of equity track, but i could be wrong.