Crisis Management Everyday - Recensione dipendente - Branch Manager presso Citizens

1,0
8 ott 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Good paid time off allowance -comprehensive benefits plan (medical, dental, etc.)

Svantaggi

-Branches in constant turmoil due to high turnover, poor morale, and serious understaffing -Top heavy with middle and senior management clueless and out of touch with the front lines -Over the top aggressive, unethical sales environment -Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional -Bank subject of at least two class action lawsuits for violations of fair labor practices -Traditional branch colleagues are not cross trained which creates disconnect with in-store branches -Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques -Human Resources department very lackluster, poor on-boarding process, new hires not properly trained -Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions -Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate -Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out! -Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation -Excessive e-mails, endless conference calls

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5,0
5 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Svantaggi

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3,0
4 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Svantaggi

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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