Vantaggi
-Amazing colleagues (not the support or management team members but the customer service reps. They were the reason I stayed)
-Location. If you work early, you can park on the street for free
-Zen room to relax in
-Treat day one a month but always the same stuff
Svantaggi
-Call center management are all buddy buddy. Even as a support team member, you basically don't fit in because you're not their "friends". Most management are friends from high school or college
-Administrator/scheduling admins are rude and unprofessional. They will make it sound like it is your fault if you need to leave early or take a last minute day off for personal reason. They send aggressive and rude emails and don't get in trouble for that because they are friends with the call center manager. They seem to have a lot of sass.
-Customer service does not know any news unless it is from the customer. And when we find out about these issues, we are told to just be positive about it and act like it's a good thing to the agents
-We are forced to make sure quality is same across the board. If the agent misses one minor thing like apologizing then we have to mark them down.
-Management does not support opinions from customer service or support team members. There are no positive change ever been implemented. Only marketing has a say in what we do or promote to the customer
-IT does not want to fix your issue. If your customer is having any issue on the account, it is the lowest of their priority and it'll probably never get resolved and they will simply close your ticket.
-No disciplinary action for agents who continually make the same mistakes, including serious mistakes that should result in written warning.