Vantaggi
I did get a schedule that was mostly okay, but involved me working all weekends, all the time.
Svantaggi
Training is basically non-existent. You watch someone doing their job and have several different accounts to learn, which doesn't lead to a good experience and you are left to sink or swim. I want to point out that it's not a person's fault if they sink - they simply don't have the proper resources in order to learn correctly, and that can only be blamed on a non-existent training program. Facilities training was not enough for me to know how to to fix an issue if one arose, which puts the building in jeopardy. Often issues are not handled right away and go on for months, putting the business in jeopardy as well. The place is normally empty with 1-2 other people in the building, which does not give a good work environment. Sometimes there's too much to do and sometimes too little, but we were never given the chance to hire new people due to upper management and budget while I was there. Overall, it can get your foot in the door for tech support opportunities, but that's it. There are no real opportunities for advancement and the benefits are not very good and are more expensive than at other employers. If an emergency arises, there is no emergency plan in effect for it, which is odd because this business deals with emergencies and disaster relief for other companies. I decided to take my losses and go.