Upper management makes it an almost unbearable place to work. They have in mind a "research process" that they insist that all researchers follow to the letter or else, even though in the opinion of nearly every single researcher I spoke with, the research process is at best a burden that is redundant and slows productivity, and at worst is a huge waste of time that focuses more on branding the company to brokers than actual adding data, and only serves to anger most brokers you speak with. The biggest complaint is the obsession with phone calls. There is a huge push to constantly call brokers to ask for additional information, even after brokers have already either provided information by email or have requested we no longer call them.
Also, the goals set forth for researchers constantly change, sometimes multiple times within a quarter.
Basically, upper management, who have no research experience of their own and have no idea what the position of a researcher is like, think that they should dictate 100% what researchers do on their time (and change their minds several times throughout the quarter), and the result is predictably terrible.
