Vantaggi
Good benefits, lovely building, large paycheck, monthly lunch stipend
Svantaggi
They act like they really care about their employees, but you are clearly only worth whatever your metrics are. As many have said below me, the metrics are extremely unrealistic, especially the higher you go in portfolio. This was something we discussed over lunch literally every day I was working there, so I know I wasn't the only one who felt this way. They try to claim not to focus on the metrics, if you just do your job, the call numbers will happen naturally. Not at all true. There were days where I made 80-90 phone calls, and still only had 9 "quality" (minute and a half long) conversations. I had plenty of clients who vastly preferred to communicate via email, and would give me all the information I needed, and yet they still didn't count towards my update frequency unless I also gave them an unnecessary phone call just to check, which usually pissed them off. They also change so many of their methods so quickly, it's hard to keep up. I understand that a company is constantly growing, but when you are taught something in your training, and the next training class (one week later) is taught the complete opposite, you're going to have a problem.