Vantaggi
Everyone at the London office is very friendly, we all get along so well and its a pleasure working with everyone on the team. The salary is great and work-life balance is perfect, wish the same could be said for the actual work we do.
Svantaggi
You are made to work like a robot. The branding is ridiculous, and the metrics are unrealistic. And when staff don't achieve targets, guess what happens? They get fired. Branding: The American head office needs to realise, branding three times on a call for UK clients does NOT work. When we brand to clients we speak to on an almost daily/weekly basis, they get very frustrated. Branding is fine when we are introducing new people to Costar, but not to clients who use CoStar on a daily basis and who know exactly who we are. It is frankly ridiculous. Metrics: 20 interviews a day, avarage at a minimum of 12 a month? This is only achievable if they want us to get no value from a call. Costar want their staff to make calls for the sake of making calls and get above 90 seconds just to reach targets. They don't realise that there are so many useful actual research we could be doing instead of wasting time and worrying about getting a call above the time limit to count as an interview so we don't lose our job. This is not valuable research.