Vantaggi
Good location. Nice office space at HQ, especially for a glorified call center. Some employees are very bright and committed and try to do the best job they can despite the insanity of a "metric driven" company.
Svantaggi
Only one example is necessary to underscore the dysfunctionality of the organization. The CEO decided to create his own building rating system that would change the Class A, B, and C normally used to 1-5 stars. Not a big deal you say. To accomplish the task, he put all 700 of his researchers on the assignment for three solid weeks. Not a big deal you say. Each of those 700 researchers had to validate the ratings of 4,600 properties (4 million in total). I'll save you the math. That works out to be an average of 90 seconds per property, every minute of every day for the 3 weeks. Let me be clear, not a few hours a day, not even half days, but every 90 seconds for 8 hours a day for 3 weeks. Take a break to get coffee, and that put you behind. The metrics (this is what it means to be a metric driven company) were being watched live to make sure there were no slackers. So how did it turn out? Almost no training of the employees made any consistency questionable. Perhaps this was all worth it, but what company owner would divert his whole staff to a task of this magnitude with no real training, and here's the rub, expect them to keep up with their normal workload.