Culture - A very dynamic company lead by key individuals that haven't the industry or product knowledge to lead. Accordingly leadership institutes metrics that are in many cases unattainable. Additionally, there is no sense of career, there is genuinely a sense of survival.
Top down, demanding leadership - leadership does not solicit nor recognize the input from field level staff, moreover leadership views staff as replaceable at any time.
Extremely high turnover especially with tenured staff. In recent years CS has seen the departure of numerous skilled and quality people from executive management to field sales. People with 5 - 10 - 15 years and more of time with the company. Nothing changes, people leave and are replaced with lessor or no experienced people not only from outside the company but outside the industry!