Call center. - Recensione dipendente - CONSUMER ADVISOR presso Coloplast

A great team to work with

The team was well rounded, no cons

They don’t micromanage, supervisors are always willing to help.

QA is an absolute mess, and they refuse to see the issue which affects everyone’s monthly bonus. If you value your mental health don’t work here, they will constantly talk to you about your “brand” or how you are being perceived if you speak up too much for their taste. They will ask for feedback but never address any issues. Your confidence will be tarnish when you work your butt off and your QA scores are always low, even people that are top tier and leaders within the dept can’t even get decent scores. Unless you are able to be hired by another dept, which that in itself is hard, you have nowhere to go, basically they “promote” you by doing the same job with more pay that comes with extra set of responsibilities while also having to meet your metrics because if not, no bonus.