Disingenuous and Disappointing - Recensione dipendente - Consumer Sales Representative presso Coloplast

Let me begin by explaining that the consumer sales role is not completely sales. This role is largely customer service but you are not evaluated on that in any way (big red flag that I see now). This was constantly brought up (by those of us in the role) because we believed there should be some way to track this and get credit for helping people who are already in Coloplast products but were told there wasn't a way to get incentive for this - a part of our mission is to help people with their intimate health care needs and that includes everyone. My rebuttal to that - is if that's the case, then there should be a way to track it because many employees with great sales numbers were known to avoid the "waste of time situations" or scenarios that would end up being $0. This wasn't fair to those of us who helped everyone with the same tenacity EVERY time whether they were on a competitor product and switching to ours or if they were on a Coloplast product already and were needing help. Concerns brought up constantly fell upon deaf ears. I would go as far to say that concerns were sometimes dismissed before we even had a chance to bring them up. When a huge new system change happened at end of month (when everyone was scrambling to connect with their consumers - as is such every month when we are trying our hardest to meet goals) and made it so we couldn't control what work of ours we were working on in the system and there ended up being many issues - a supervisor during the training the previous day had said "this isn't a life-altering change" in a condescending tone. As you can imagine, no concerns were brought up afterwards and then the next day when it went live - we found out it actually was a huge change within the terms of our work. There were still issues going on with it as of my last day at Coloplast. When we help people we are supposed to fill in certain pieces of info that ultimately helps us help people to the best of our capability - it also allows us to help other colleagues end users (patients) when they call in and we can know what is going on. We can read notes on the account, etc. We are measured on this, yet until my last day at the company - I was still finding accounts where people had nothing filled in. This doesn't make a good experience for the consumer who is calling in (when we don't know what's going on because whoever worked it decided they didn't want to fill in information) and it makes it very frustrating for the employees who always fill in what we are told we NEED to and see that others are not doing their job completely. The people that don't do this are saving time by cutting corners and they are not seeing any downside to this - they are not getting punished for it so what is the incentive to fill it in? Then they get praised for working more accounts and making more calls - while others have to clean up the mess. This is just an example of the many inconsistencies. It was almost comical how many mixed messages were sent from meeting to meeting during the same weeks. During one meeting, "we have to get our answer times now" and two days later "don't just sit in the queue and be available." What do you want us to do?!? Those statements contradict each other. Not that most of us are ever just sitting in the queue anyways - we had so much backlog to get on top of that we're constantly making calls. On the off chance you're "sitting in the queue" it's because you're answering an email, etc. We would do something well and then it would get skimmed over and on to the next thing that we weren't doing well that was all of a sudden important. The negativity outweighed the positivity. I want to explain a part of my personal situation because I believe it speaks volumes. I had dealt with a death of a close family member (one who I had gotten on our Coloplast products prior to his death so everyone on my team knew of the situation and how I had been assisting with his health issues) and my sales numbers had dropped. I'll say this - in terms of this department, my sales numbers have never been spectacular. BUT I do thorough work, I always want to help people whether they are on a competitor product and switching to ours or if they are already on Coloplast (I can't say the same for everyone) and end users(our consumers) have sent me flowers and beautiful notes I've kept thanking me for my help. THIS is what matters to me the most. Also, I believe there is something to be said for the fact that people have been fired in the past for making up sales and fudging their numbers so sales goals, all in all, have been inflated and created off of BS to begin with (but that's a completely different topic that includes the pressure of the goals and what it does to people - I could've been one of those people and decided not to be. I'm not going to let a job change who I am). I was put on a PIP (performance improvement plan) the month of my family member's funeral when I already had days approved off. I reached out to HR to try to get it delayed and the solution was for them to add on a week to the plan. I was to hit a certain dollar amount every week and then afterwards they would decide my fate at Coloplast. One of the infuriating parts of this was the fact that there were dates mentioned right around the death of my family member - where it said conversations took place and I didn't bring up any barriers between me and reaching my goals. Though, my immediate supervisor said he knew how hard of year I'd been having, etc., so again with the contradictions. I didn't realize I was supposed to bring up how hard of time I was having grieving during every conversation that took place. I typed out a long email, where I basically wrote out my heart and the difficulties I've been dealing with and I received no response from my supervisor. HRs response was asking if I had talked to my supervisor. Then the system change ended up happening where that threw another wrench in the mix because I couldn't control what work I was calling out on and what sales I was trying to get for my numbers to increase - some of the calls it would make me work on were ones worth $0 which obviously didn't help my end result. I brought up this concern and got no response. I didn't meet the goal every week - the last week I did and I asked my supervisor since I didn't make it every week, was I going to get fired? He told me that wasn't his call to make. The following Tuesday I was terminated. They know many of my opinions already since I was vocal but I didn't get the opportunity to have an exit interview. I knew I would come on here to purge this out of my system for my mental well-being since they didn't care enough to ask at the end of my tenure. Hopefully this gives some insight into the company for those of you wondering.