Vantaggi
Great and helpful attitude of staff, management and co-workers. No weekends as a temp, and medical benefits were offered. Although part time, you usually work 40 hours for months at a time. It is a long term temp assignment typically. Pretty straight forward training and expectations, although it is a nice amount of information to learn about the company and processes, you shouldn't feel in the dark about what is expected of you. Last to be called for storm duty (16 hour emergency shifts). Amazing starting pay and goes up annually. Appears to be great options for growth in the company.
Svantaggi
Inbound call center opened 24 hours, so may get an undesirable shift and weekends if selected permanently. Mandatory overtime for permanent CSRs. Temps don't know when they will be turned over to permanent, if at all. This past season, no one was chosen due to budget reasons. Can be stressful taking 100 plus calls a day about utility outages, bill payments, and payment plans as customers aren't always friendly, but for those with the right back ground this is truly is the holy grail of CSR jobs.